Landlords

Property Care & Maintenance

At The Property Centre, we strive to make being a landlord as hassle-free as possible which is why we have a team of trained and trusted contractors who can carry out any necessary repairs to your property quickly and efficiently.

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OUR Landlord guideS

How We Help Protect Your Investment

Inventory

An inventory is a concise description of the property, detailing everything from floor to ceiling, including doors, light switches, and the colour of walls and carpets.

Supported with digital photographs, this record of the property’s condition is supplied to both the landlord and tenant when a new tenant takes occupancy.

Both the landlord and tenant will need to sign this copy of the inventory to acknowledge their agreement with the property’s condition. This copy will be used to check the tenant out at the end of their tenancy.

If any damage occurs during the tenancy, this list will provide documented proof of the property’s condition, allowing dilapidation or damage charges to be applied if necessary.

The tenancy deposit protection scheme advises that unless something is detailed in the inventory, it is considered not to exist.

Should there be a dispute at the end of the tenancy that requires adjudication, a judgment can only be made based on the evidence presented. Therefore, it is extremely important that the inventory is detailed and accurate.

For more information, please read our Guide To Letting Your Property .

Fully Trained Staff

With the Renter’s Rights Act coming into effect on 1^stMay 2026, it is essential to keep updated with legislation and regulations imposed on landlords.

Our team regularly attend courses to keep up to date with changes and to attain recognised professional qualifications, meaning they know how to keep your investment as compliant and maintained as possible.

Property Visits

Our property management team will visit your property after three months of signing and periodically thereafter, throughout the tenancy.

Our Fully Managed plan offers two property visits, while our Platinum service offers three.

Additional visits are provided, but at a further charge. You will be sent a written report after every visit, detailing the status of the property and including any recommendations.

Property Maintenance With Trusted Contractors

We have an emergency out-of-hours system called Help Me Fix so that when a tenant reports an emergency, they’re put through to an engineer via videocall who will try to resolve the issue with the tenant.

If this cannot be fixed, and is deemed a genuine emergency, a contractor will be instructed to attend the property within 4 hours.

We have a team of trained and trusted contractors, who can carry out any necessary repairs to your property quickly and efficiently, but if you would prefer to use your own maintenance contractors, then we are more than happy to do that too.

Landlords Spend Less and Achieve More with Fixflo

Fixflo is an image-based, multilingual repair reporting tool that allows tenants to log maintenance at any time, anywhere. This means your tenants can indicate exactly what the problem is, while learning to resolve minor repairs themselves with advice popups.

There are four main benefits of Fixflow:

Reduced Repair Volume and Costs:

The system provides pop-up advice and guidance that helps tenants resolve minor issues themselves, which has resulted in a 20% decrease in reported issues. This helps reduce unnecessary and often expensive contractor call-out fees.

Faster, More Efficient Repairs:

Repairs are processed more quickly. As many emergencies are reported outside of standard letting agency hours, the system reduces the delay between a tenant reporting an issue and its resolution.

Improved Compliance and Documentation:

Fixflo provides a comprehensive audit trail of all maintenance activity, helping landlords meet regulatory requirements and maintain accurate records.

Enhanced Tenant Experience:

With 24/7 reporting capabilities in over 40 languages, tenants can report issues easily at any time, improving satisfaction and increasing tenant retention.