Tenants Guide: How to Get Your Full Deposit Back When You Move Out

13th August 2026

Tenants

Getting your deposit back in full at the end of a tenancy is largely about preparation.

Most disputes come down to disagreements over cleaning, damage versus fair wear and tear, or unpaid rent — all of which are avoidable with a bit of planning. Here's how to give yourself the best chance of a full refund.

Start with Your Check-In Inventory

Your best evidence is whatever was recorded when you moved in.

When moving in, you should be provided with a check-in inventory report, it is crucial that you discuss and document, in writing, any disagreements or missed items within 7 days of moving in.

Once it comes time to move out, dig out your original check-in inventory and photos and compare them against the property's current condition — this is exactly what will happen at check-out, so it pays to look first.

Locate your original inventory report and any move-in photos or videos
Note anything that was already damaged, worn or missing when you moved in
If you never received an inventory, take thorough photos now, before you start cleaning or moving furniture

If you are a tenant of one of our managed properties, contact our property management team who will be happy to provide you with a copy of the original inventory.

Understand Fair Wear and Tear

You're not responsible for reasonable wear and tear — the natural, gradual deterioration that happens through normal daily use, such as slightly faded carpet in high-traffic areas or minor scuffs on walls.

However, you are responsible for damage beyond that, such as stains, burns, holes, or breakages. Knowing the difference helps you focus your effort where it actually matters.

Clean Thoroughly, Room by Room

Kitchen: clean inside the oven, hob, extractor fan, fridge and cupboards, not just visible surfaces
Bathroom: remove limescale, mould and any staining from grout
Carpets and flooring: vacuum thoroughly, and consider professional cleaning if your tenancy agreement requires it or the carpets were professionally cleaned before you moved in
Windows: clean inside and out where accessible
Don't forget skirting boards, light fittings and inside wardrobes and drawers
If your tenancy agreement specifically requires professional cleaning, keep the receipt — it's good evidence you met that

Deal with Repairs Before You Leave

Fill small nail or screw holes and touch up paint if you've hung pictures or shelves
Replace any blown light bulbs
Report — and where appropriate, fix — anything you're responsible for under your tenancy agreement
If in doubt, don't attempt the repair yourself — a poor repair can cost more to put right than the original damage.

If you aren’t very DIY and renting a managed property, you’ll have access to FixFlo. This system provides pop-up advice and guidance that can help you resolve minor issues yourself.

Document Everything Before You Leave

Take dated, well-lit photos and videos of every room once cleaning is finished and your belongings are out. This is your evidence if there's ever a disagreement about the property's condition after you’ve left.

If a Dispute Does Arise

Most deposits are protected in a government-approved scheme, which offers a free dispute resolution service if you and your landlord can't agree on deductions.

Your check-in inventory, photos and any correspondence about the property's condition will be the key evidence — which is exactly why gathering it early matters so much.

Respond to any proposed deductions in writing, with your evidence attached
Use the deposit scheme's free dispute service rather than accepting an unfair deduction
Keep all communication with your landlord or agent in writing where possible

The Simple Version