The Property Centre achieves ‘Standard of Excellence’ to make The ESTAS shortlist for 2023
- Written by Carl Hewlett
The Property Centre has been recognised for delivering outstanding customer service to its clients by making the shortlist for The ESTAS - the most significant award scheme in the UK residential property industry.
The sales and lettings agent with offices in Gloucester, Worcester, Cheltenham and Stroud has achieved the ‘Standard of Excellence’ based on the service ratings they achieved via customer reviews submitted to the ESTAS review platform.
Housebuyers give reviews at the end of their moving experience and ESTAS monitors service ratings over a 12-month period giving a highly accurate overview of the standard of service that has been delivered to an agent’s customers. The ESTAS ‘Standard of Excellence’ provides a kitemark demonstrating the consistent service performance of every firm shortlisted firm in 2023.
Simon Trippett, company partner at The Property Centre said, “We are very proud that all nine of our branches across Gloucester, Worcester, Cheltenham and Stroud have been shortlisted.
“The whole team pride themselves on providing exceptional customer service; as a result, we have now received over 2,000 ESTAS reviews and more than 1,100 Google reviews averaging 4.8 out of 5.”
The ESTAS Awards honour the best, agents, conveyancers and mortgage brokers in the UK. The awards are powered by the ESTAS online customer review platform, enabling property professionals to demonstrate the customer service standards they deliver to clients.
ESTAS strict verification process ensures reviews are genuine and this year’s shortlist has been calculated following the evaluation of 300,000 customer review ratings.
Simon Brown, founder of ESTAS said, “At ESTAS we’re creating a community for best practice property professionals who all share a passion for delivering great service and a belief that service really does matter.”
The regional and national winners will be announced in October at the prestigious annual ESTAS ceremony in London. The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the country’s top property professionals.
“The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that a firm is delivering,” said Phil Spencer.
“Now more than ever high-quality customer service is crucial if home movers are going to realise their dream of getting the property they set their hearts on.”
